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Do you need a quick solution
to a technical problem in using our internet banking service?
A staff of our support team can view your computer and
share control of your mouse and keyboard to get you on
your way to a solution. |
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This fast,
easy, and secure Live Remote Assistance will help you
resolving following problems: |
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When you are not sure how to
use our internet banking service |
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When you have problem regarding
certificate transaction |
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When you have inquiry about our
internet banking service |
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When you have question on our
particular service |
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Security:
You can feel confident using the service |
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Since the execution file is not
installed in your computer, your computer is safe from
virus. |
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Your support representative sees
only what you see and whatever you permit him or her to
see on your computer screen. Before your support representative
views your screen, he or she will first ask your permission. |
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During a screen-sharing session,
the screen data that is passed between you and your support
representative is highly compressed and encrypted. |
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After the screen-sharing session
has ended, your support representative can no longer see
your screen or access your computer unless you make another
explicit request for support. |
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Mon. ~ Fri. : 08:30~20:00 , Sat. :
08:30~18:00
| * Not available
on holidays and Sundays |
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